Menu

Frequently Asked Questions

Membership

To be a member of EC Plaza, please click Join Now, and fill out the registration form.
Once you register at any site of EC Plaza, you will be able to enjoy our service in other EC Plaza sites with one ID.
Please click on Forgot Password? and enter your ID in a password reminder form.
When you answer password hint question, your password will be sent to you via e-mail immediately.

But If you forget your ID, Customer center using feedback form and you are requested to enter your basic information used to create your account in EC Plaza.
If you want secession, Customer center using feedback form and you are requested to enter your basic information used to create your account in EC Plaza.

Using ECPlaza site

You must be a registered member of EC Plaza to get Alert Mail, which is our free service to provide you with the most convenient way to be updated on new trade information by specifying conditions that match your interest.

You can update your information to change the condition or stop receiving mails for a while clicking Suspended, then we will not send any EC Plaza Alert e-mail until you re-activate your alert.

Customize your own EC Plaza Alert in My Trade Office now!

Trade Leads

For finding more business opportunities, don't forget to post trade leads and we would like to inform you how to post them directly for helping you use our service usefully.

1. So, first go to your member area.
2. Click 'Post Trade Leads'.
3. Fill the form of .
4. When it finished, check your trade leads in .

If you need to change the contents of posting trade leads, press to modify them in View My Trade Leads.
Or when you want to delete them, check the box of trade leads and press 'Delete'.
It takes around 3-4 hours for trade leads to be posted on Trade Leads.
And other buyers can find your trade leads by putting keyword in search box or directly in categories.

Homepage & Catalog

For finding more business opportunities, don't forget to post trade leads and we would like to inform you how to post them directly for helping you use our service usefully.

1. So, first go to your member area.
2. Click 'Post Trade Leads'.
3. Fill the form of .
4. When it finished, check your trade leads in .

If you need to change the contents of posting trade leads, press to modify them in View My Trade Leads.
Or when you want to delete them, check the box of trade leads and press 'Delete'.
Before registering your catalog, please scan the image at the below size;

1. for small size: 80*80 pixels(only gif format is available!)
2. for middle size: 180*180 pixels(gif or jpg)
3. for large size: 360*360 pixels is enough.(gif or jpg)

Inquiry and Cart

EC Plaza doesn't provide our members' e-mail address on our siSo < Send Inquiry E-mail > menu at the end of the trade leads page and homepage helps a visitor contact you directly by completing an inquiry form.
Received inquiries are supposed to be delivered to your primary mail registered on your account directly.
The number of inquiry marked in status is added when other members click < Send Inquiry E-mail > to contact you.
a. While you are surfing on ecplaza.net,
you can store all the information like trade leads, catalogs, and other company's information you want to have by clicking 'Add to Cart'

b. You can see your cart in main page and other pages by clicking on " Inquiry Cart ( 0 / 0 )".
Or you can also see by clicking on 'Member Area' -'Cart Manager'

c. Sending group inquiry mail
If you click on the target company name and 'Send Inquiry' in your Inquiry Cart, you can send mail to over 20 people at once.

d. After clicking on 'Send Inquiry' and filling out Inquiry Form below,
you can send same inquiries to many people

Problem

Login problem is related with setting of 'cookies' in your computer. So please follow the instructions below to solve your problem :

A. Please check if cookies are enabled.(Microsoft Internet Explorer 5.x version)
1. Click Tools, and then click Internet Options.
2. Click the Security tab.
3. Click the Internet zone
4. Select a security level other than High.

Click Custom Level, scroll to the Cookies section, and then click < enable for both cookie Options. >
If you use another version, the information of 'Login F&Q' in help menu is helpful.

B. It also can be related with the temporary internet file, which contains old pages not reloaded.
Please try to delete the file like this;
1. Click the in the menu bar on the web,
2. Choose the < Option >,
3. And press < delete > in the temporary internet file. It might be useful for you to connect the page properly.
Please check JavaScript, which is one of program language in web browser to make web page active.
If it doesn't be enabled in your PC, some pages don't react when clicking the button like this case.
So we would inform you how to enable it like the bellow;

A. If you use Microsoft Internet Explorer 5.x
1. Click Tools, and then click Internet Options.
2. Click the Security tab.
3. Click the Custom Level, scroll to the Scripting section, and then click Enable for Active Scripting.
And if using other version, the information in < Login FAQ > will be helpful to you.

B. The problem can be related with the temporary internet file, which contains old pages not reloaded.
Please try to delete the file like this ;
1. Click the < Tool > in the menu bar on the web.
2. Choose the < Option >.
3. And press < delete > in the temporary Internet file. It might be useful for you to connect the page properly.